VCORE Hosted Hospitality PBX

One Circuit. One Vendor. One Comprehensive Solution.

“VCORE is cloud-based, turn-key & feature-rich, providing your guests with 5-star communications services.”


Our VCORE suite of cloud hosted voice and unified communication solutions for hospitality provide your guests and staff with reliable communication services for one fixed monthly fee; no more need for upgrades!

VCORE is our Cloud Hosted Hospitality Voice & Unified Communications Software as a Service (UCaaS) solution that delivers enterprise hosted voice services that eliminate the need for your property to own and maintain traditional premise-based PBX hardware and software.

VCORE has certified PMS integration to all brand PMS systems and offers 2 flavors of VCORE to meet your specific needs:

  • Our hosted VCORE MITEL 3300 MICD® technology provides an easy transition to the Cloud for existing MITEL customers by eliminating the need for training or replacement of telephones that are not end of life.
  • VCORE Broadsoft is our global enterprise carrier platform with guaranteed 5 X 9’s availability and hosted ACD call center.

VCORE significantly reduces the hotel’s Capital Expenditure, while minimizing monthly operational expenses. All system upgrades are done in the Cloud as part of your fixed monthly service charge so your system is always current.

When VCORE is bundled with our REACH HSIA and Wireless solutions, DCI becomes your reliable one stop shop for all of your voice and data needs.

Cut Communications Costs

  • Significantly reduces capital expenditures
  • No equipment to buy
  • Maintenance and upgrades included
  • Flexible service plans: 3-year or 5-year contracts
  • One fixed monthly fee per property
  • Save on local and long distance calling throughout North America and Canada

Automatic Upgrades

  • For the life of your equipment
  • Complete maintenance included
  • Services can be added as desired

VCORE Partnered with AT&T

  • On Premise (centrally managed) IP PBX solution.
  • Ethernet Network Access with several uses (Voice, Video, Guest WiFi, Data, Security, etc.)
  • Solution could be used to augment DR environment
  • Hotel Property signs SIP trunking services with AT&T directly
  • AT&T terminates the SIP traffic to the hotel properties
  • AT&T manages engineering, project coordination, billing, call detail for subscribed hotels
  • Hotel or VCORE can initiate failover to PSTN, Mobile Phone, Call Center or terminate call to VCORE PBX for rerouting. using enhanced services.

Single Point of Contact

  • One vendor for all support issues or questions
  • DCI, provider of communications services to the world’s finest flags, including Marriott International, Intercontinental Hotels Group, Kimpton Hotels, Four Seasons Hotels, Starwood Hotels & Resorts Worldwide, Hilton Hotels & Resorts, Rosewood Hotels & Resorts, Hyatt Hotels & Resorts, just to name drop a few
  • Eliminates multiple property-based communications systems


  • VCORE incorporates best of breed technology from multiple market leaders
  • MITEL® voice technology, the global hospitality leader
  • Data delivered over HP®’s Converged Infrastructure
  • Call accounting services through the cloud
  • VCORE can also include wireless technology from Nomadix™, Ruckus™ Wireless & Exinda Networks.


  • Dynamic voice channel expandability for conventions and large gatherings
  • Create private MPLS network for all properties without having to dedicate bandwidth to each property
  • Route incoming calls as needed
  • Answer calls using fewer staff resources

Pay Less Get More With VCORE

Learn more about how affordable 5-star guest communications services can be with VCORE.